Frequently Asked Questions
Yes, we are accepting new patients. Please call our office, to make your appointment.
Become a Patient
We accept the following plans:**
- Aetna Commercial
- Aetna Medicare
- Blue Cross Blue Shield (BCBS) Commercial
- Blue Cross Blue Shield (BCBS) Exchange
- Blue Cross Blue Shield (BCBS) Medicare
- Cigna Commercial
- Cigna Medicare
- Coventry Commercial
- Coventry Medicare
- Humana Commercial
- Humana Medicare
- Medicare
- Multiplan Commercial
- PHCS
- PHCS-Kaiser
- Three Rivers Commercial
- Tricare Prime
- Tricare Standard
- United Health Care (UHC) Commercial
- United Health Care (UHC) Medicare
We do not accept the following plans:
- Medicaid (includes Peachcare, Peachstate, Ambetter, - Amerigroup)
- Cigna Local Plus
- Kaiser
**Should you have additional questions regarding other insurance plans, please contact our office.
When you schedule an appointment, we will obtain your information and will confirm whether or not we accept your insurance.
Some insurance plans require referrals in order for us to see you (i.e. Tricare). Your insurance provider should be able to tell you if a referral is needed. You may also speak to our front office staff or financial department if you are unsure if you need a referral.
Become a Patient
Yes, we are accepting self-pay patients. All charges must be paid at the time of your visit. You can speak to someone in our financial department to get an estimate of what you will need to pay at the time of your visit.
To review our Financial Policy, please download below.
We have many existing patients who are Medicare or who will soon become Medicare. It is our intention to continue seeing those patients.
New patients with Medicare will only be seen if they are being referred by their Primary Care Physician (PCP) for a problem and we have availability in our schedule. We will need a referral from your PCP and information regarding the problem in order to schedule you.
All Medicare patients will be required to have an Advanced Beneficiary Notice of Non-coverage (ABN) form on file.
We encourage all patients to complete the appropriate forms that will be needed for your appointment. To find and complete these forms by clicking the button below.
In addition, please bring the below items to your appointment:
- Insurance Card
- Official form of identification (driver’s license or a government issued ID)
- Social security number
- A form of payment (all major credit cards are accepted)
Because health insurance does not always fully cover a visit, we securely collect credit card or debit card information and keep this information on file electronically with Elavon, Inc. - a secure credit card processor affiliated with U.S. Bank.
You will be asked to sign an authorization form at the time of your visit which will allow the practice to collect any patient balance that is due after your claim is processed by your carrier. You will be notified by email 3 days prior to the charges being made.
Here is an example. Your visit costs $200. Your insurance paid $120. An $80 charge would be applied to your “card on file.”
For our medical services, we do not accept CareCredit.
We do accept CareCredit for the MonaLisa Touch, a laser therapy treatment for genitourinary symptoms of menopause.
GPHW has an agreement with GenPath (BioReference Laboratories, Inc.) and Propath laboratories. These laboratories will directly bill your insurance company. These laboratories accept the in-network fee for all insurance plans that we accept. This means that you will only be responsible for charges not ordinarily covered by your insurance.
If you have billing questions, please contact the appropriate account manager.
- GenPath: 404.922.1806
- Propath: 404.625.0507
The most convenient way is through our Patient Portal. All patients are encouraged to register for our Patient Portal.
Alternatively, you may call the office during normal business hours and leave a message at our Nurses Station - ext. 103. Every effort will be made to return your telephone call within 24 hours.
We try to answer the phones, but often you will reach our automated system. The system is designed to route the calls to the appropriate staff. Prompts will guide you to the appropriate staff or voice mail.
If you leave a message, please speak slowly and clearly and leave your name, the number where we can reach you, and a short reason for your call. Our goal is to return all calls by the end of the day.
Extensions
- Appointments: 2
- Billing & Surgery Scheduling: 5
- Office Manager: 6
- Dr. Fountain’s Nurse: 8
- Dr. Pecht and Julie Lupa's Nurse: 3
- IC Nurse: 4
All weekend and after hour calls are handled by an automated system. Please listen to the prompts that are provided and select the appropriate extension to address your need.
Extensions:
- Dr. Fountain’s Nurse: 8
- Dr. Pecht and Julie Lupa's Nurse: 3
- Appointments: 2
- OB Patients: ext. 3
- GYN Patients: ext. 2
Messages, other than emergencies, will not be addressed until office hours of the next regular office day.
Pain medication cannot be called in to a pharmacy.
You may be charged for calls left on the emergency line. These charges will be your responsibility and will not be billed to your insurance.
If you do not receive a call from our office and you have is a life-threatening emergency, please call 911 or go to the emergency room.
If you do leave a message, please speak slowly and clearly and leave your name, the number where we can reach you, and a short reason for your call.